Americall Group (AGI) specializes in outbound telemarketing services to insurance and financial services industry. Established in 1984 and acquired by Teleperformance in 1998.
Americall has its corporate headquarters in the State of Illinois and contact centers in Illinois, Indiana, and Florida as well as near shore operations in the Dominican Republic.
AGI provides expert services enabling our clients to better realize their business objectives. We specialize in providing: Vertical Market Expertise, including financial services, insurance, membership services, and telecommunications.
- Licensed Insurance Applications including two-step calling, single agent, and agent on premises
- Bilingual and offshore availability
- A "Care Center" concept to accommodate all points of customer contact
- Multi-channel customer and technical support
(phone, fax, E-mail, IVR, etc.)
We offer a number of specific services—a "one-stop shop" teleservices outsourcing agency—to meet our clients' needs:
- Customer Care and CRM Services
- Marketing and Telesales Services
- Product Recall and Warranty Administration
- Offshore and Bilingual Outsourcing
We serve the U.S domestic and U.S. Hispanic markets from a mix of onshore and offshore locations to provide our customers with an integrated BestShore Strategy.