Credit Card

For an inbound Credit Card Application Program, this banking institution sent direct mailings to their customer base, encouraging them to make their credit card applications by calling the toll-free number. This toll-free number was shown on the direct mail pieces and came into the AGI call center. The four credit card programs included their own Visa, along with three co-branded cards.

AGI accepted these calls in response to the direct mail pieces; data entered all necessary information, and processed the credit card applications over the phone.

Americall not only understands the importance of providing the best experience for your customers, our analytical prowess and enabling toolset can also help improve your organization’s products and services.

In terms of improving the customer experience, we have deployed the latest contact center technologies to ensure we have the best operations analytical tools available.

To help you improve your products and services, Americall also offers a robust platform that enables in-depth analysis of your customers’ valuable input. We capture, track, measure and organize meaningful information about your products and services early in their life cycle and then feed this knowledge back to your product managers and engineers for thoughtful consideration in making improvements.