Consumer Products

Americall not only understands the importance of providing the best experience for your customers, our analytical prowess and enabling toolset can also help improve your organization’s products and services. In terms of improving the customer experience, we have deployed the latest contact center technologies to ensure we have the best operations analytical tools available.

The initial customer service program for this leading boat manufacturer began with AGI providing product information, dealer referrals, and lead management.  Through AGI’s continuous support of the client’s sales and marketing objectives, the client expanded the program by adding additional product lines and referral programs.

AGI currently supports the client's program with 20+ agents in a shared environment.  All of the agents were trained on each of the boat specifications, as well as the company philosophy.  These agents handle customer calls, website and e-mail inquiries for product literature and information, dealer locations and referrals, tier-1 technical support, and service-related issues.