Telecommunications

AGI has a dedicated care team to handle the customer care for a prominent wireless data program. This call center serves a dual purpose by providing technical support for cellular and paging customers, and sales support for the company's sales representatives. The call center’s 800 number often serves as the contact number for various promotional offers. Callers contact the center to respond to a newspaper advertisement, a billing insert, a radio spot, or a product brochure.

Highly trained Care Team telephone agents use all the information and resources available to formulate a unique solution for each caller. In addition to inbound technical and sales support, care team members make outbound follow-up calls to previous technical support callers, to ensure high levels of customer satisfaction.

To help you improve your products and services, Americall also offers a robust platform that enables in-depth analysis of your customers’ valuable input. We capture, track, measure and organize meaningful information about your products and services early in their life cycle and then feed this knowledge back to your product managers and engineers for thoughtful consideration in making improvements.