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 |  | The inbound/IVR utility of the ASD Softswitch™ encompasses skills-based routing with CTI functionality. Both the inbound and outbound platforms provide call scripting in a web-based environment (HTML and Java), using Microsoft SQL Server 2000/2005 as the relational database. |
As a benefit to our inbound customer service programs, AGI implemented real-time screen scraping for enhanced CRM applications, designed to reduce call-handling times and thus increase the call handling volume of the agent.
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