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“The customer experience is the result of a long chain of successes.”  | 1978: | | 1986: |
Demonstration of our capacities for marketing innovation, implementation of rigorous methodologies and development services with high added value. The foundations are constructed and Teleperformance contact centers win leadership in France.
| | 1987 - 1989: | brings together the founding trio of SR. Communication, an international group quoted on the Paris stock exchange | | 1988: |
Opening of Teleperformance Austria followed by other European markets such as Germany, Sweden and the United Kingdom.
- Teleperformance is at the forefront of the development of telesales for the publishing and press sectors among others.
- Teleperformance develops the first advertising impact studies for the consumer goods sector.
| | 1990: | and the first customer satisfaction surveys. | | 1993: | The company begins to build its contact center activities in the United States. | | 1996 - 1998: | with the establishment of operations in Australia, Philippines, Singapore and Korea. Stronger presence in Europe with multiple acquisitions, or start-ups notably in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland
| | 1999-2002: | - SR.Teleperformance develops Technical Assistance solutions and launches the TechCity Solutions brand in parallel
- Extension of the contact center network throughout the Americas, into Argentina, Brazil, Uruguay, Mexico and Canada
| | 2003: | The three founders of the Group are still in command of the management team. - SR. Teleperformance develops the CVM (Customer Value Management) approach, which enables the measurement of the profitability of CRM programs, as well as the ongoing optimization of generated customer value
- In response to the pressures on costs in many markets, SR. Teleperformance offers delocalized (offshore) solutions, and a full range of automated contact management solutions
- SR. Teleperformance launches the Business Transformation Solutions dedicated to the companies who internally manage their CRM services
- Two companies are COPC certified: Software Del Plata, a technical support specialist company (part of Teleperformance Argentina) and Teleperformance Brazil.
| | 2004: | and the fourth largest IVR provider, with long-established operations across all the major regions. The Group becomes the worldwide leader in terms of contact volumes. - SR. Teleperformance continues its worldwide expansion with the acquisition of CallTech Communications in the U.S. and of MM Group, the UK’s fourth largest provider of outsourced contact center services
- SR. Teleperformance sets out to conquer Eastern Europe and acquires a controlling interest in 3 companies located in Poland, the Czech Republic and Slovakia
- SR. Teleperformance significantly increases its presence in the German market with the acquisition of the company All By Phone+Net, considered one of the most dynamic companies in its sector.
| | 2005: | (1.19 billion € in revenues) | | 2006: | into eastern regions with the acquisition of Teleperformance Russia and into the Asian continent with the opening of Nippon Teleperformance Japan. |
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