Teleperformance is the most experienced and truly largest global contact center outsourcer in the world. According to the culture of the Group, we believe it is critical that we maintain a physical presence in each country in order to understand the local market and perform to exceed expectations.
Established in 1978, Teleperformance has physical contact centers in 47 countries worldwide and we serve more than 75 markets in over 66 languages for many of the world’s largest, most successful companies. Our core business is full spectrum CRM/BPO contact center solutions.
This unique global reach, scalability and multi-cultural expertise, which are real strengths, combined with our singular focus on contact centers, offers our cross-industry clients a powerful worldwide advantage: lower risk and higher value for in-country, regional and global contact center operations. We are also noted for our flexibility and adaptability to specific client needs.
- Our founding management team is still in place and extremely involved in all aspects of the business including direct client interactions.
- Our entire Senior Management team averages over 15 years of directly relevant experience and attrition rates are minimal based on our highly entrepreneurial, client-focused culture. The impact is that we retain a highly dependable, motivated and expert management team who consistently deliver strong results.
- Teleperformance has the highest Dunn & Bradstreet rating in the industry (5A1).
- With 2006 revenues approaching $1.8 billion ($USD), Teleperformance has been profitable every consecutive year since our founding, which is exceptional on both an industry and cross-industry basis.
- The result is a healthy, growing company that has the ability to invest in its client partnerships.
- Clients count on us to reduce their supplier selection risks and to be able to grow with them flexibly based on this consistently superior financial stability.
- Over 50% of a sample of Teleperformance clients surveyed in April 2005 cited focus on CRM as a number one reason for choosing and staying with Teleperformance.
- The result is that our clients have found over our many years of varied, multi-cultural CRM contact center expertise translates into strategic and performance advantages when compared to both in-house and other supplier results.
- Teleperformance Group has the most extensive geographic coverage in the CRM market. We bring to you the strengths of over 100,000 people operating from 47 countries across the world’s principal market places.
- Since 1978, our philosophy is to keep intact the local diversity to serve the best we can the needs of your local customers. “We think global but we act local.”