History

Teleperformance becomes #1 worldwide. Teleperformance grows in both European and Americas markets through several acquisitions including:

• 100% of Twenty4help, a European leader in technical assistance
• Alliance One, a leader in the US debt recovery market
• H-Tel Holdings, a provider of contact center services with operations based in Mexico
• In France, the group bought two sites of SFR and TPH Telecom Services

Teleperformance continues to expand into eastern regions with the acquisition of Teleperformance Russia.

• SR. Teleperformance becomes Teleperformance
  

SR. Teleperformance is the world's second largest CRM outsourcing company  and the fourth largest IVR provider, with long-established operations across all the major regions. The Group becomes the worldwide leader in terms of contact volumes.   
      

• SR. Teleperformance continues its worldwide expansion with the acquisition of CallTech Communications in the U.S. and of MM Group, the UK’s fourth largest provider of outsourced contact center services
• SR. Teleperformance sets out to conquer Eastern Europe and acquires a controlling interest in 3 companies located in Poland, the Czech Republic and Slovakia 
• SR. Teleperformance significantly increases its presence in the German market with the acquisition of the company All By Phone+Net, considered one of the most dynamic companies in its sector.

 SR. Teleperformance becomes the world’s #2 contact center outsource provider in terms of revenue. Two companies are COPC certified: Software Del Plata, a technical support specialist company (part of Teleperformance Argentina) and Teleperformance Brazil.

• SR. Teleperformance develops the CVM (Customer Value Management) approach, which enables the measurement of the profitability of CRM programs, as well as the ongoing optimization of generated customer value
• In response to the pressures on costs in many markets, SR. Teleperformance offers delocalized (offshore) solutions, and  a full range of automated contact management solutions
• SR. Teleperformance launches the Business Transformation Solutions dedicated to the companies who internally manage their CRM services
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• SR.Teleperformance develops Technical Assistance solutions and launches the TechCity Solutions brand in parallel
• Extension of the contact center network throughout the Americas, into Argentina, Brazil, Uruguay, Mexico and Canada

Development of contact center activities in the Asia-Pacific regionwith the establishment of operations in Australia, Philippines, Singapore and Korea.

• Stronger presence in Europe with multiple acquisitions, or start-ups notably in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland

Creation of Teleperformance USA. The company begins to build its contact center activities in the United States.

Teleperformance creates the first outsourced customer care centers and the first customer satisfaction surveys.

Opening of Teleperformance Austria followed by other European markets such as Germany, Sweden and the United Kingdom.

• Teleperformance is at the forefront of the development of telesales for the publishing and press sectors among others.
• Teleperformance develops the first advertising impact studies for the consumer goods sector.

First international subsidiaries in Belgium and Italy.
Demonstration of our capacities for marketing innovation, implementation of rigorous methodologies and development services with high added value. The foundations are constructed and Teleperformance contact centers win leadership in France.