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Resource Library

Case Studies

EN_Case_Study_WienEnergie

Case Study : Wien Energie

Case Study: Wien Energie is determined to remain number 1

EN_Case_Study_SNCF

Case Study : SNCF

Case Study: Automated Measurement

EN_Case_Study_OCP

Case Study : OCP

Case Study: OCP: a custom-built solution for pharmacies

EN_Case_Study_NHS

Case Study : NHS

Case Study: Delivering Optimal Service For Blood Donation

EN_Case_Study_Eurobank

Case Study : Eurobank

Case Study: Eurobank Pampers Its Customers Who Are "Bad Payers"

EN_Case_Study_Epson

Case Study : Epson

Case Study: Exceed your vision

EN_Case_Study_Casino

Case Study : Banque Casino

Case Study: Banque Casino sets out to reactivate its dormant customers

EN_Case_Study_Banamex

Case Study : Banamex

Case Study: Banamex and Teleperformance Mexico combine their expertise

EN_Case_Study_AllianceOne

Case Study : AllianceOne

Case Study: Debt Collection Is Part Of Customer Relationship Management

EN_Case_Study_Sprint

Case Study : Sprint

Case Study: Sprint Puts the Accent on Customer Care

CHEP LG

Customer Service : Transport / Logistics : Europe

Case Study: A Pallet of Calls (CHEP)

Case_Study_media_UPC(1)

Customer Service : Media : Czech Republic

Case Study: UPC in Direct Cooperation with Lion

Case_Study_publishing(1)

Customer Service : Publishing : Scandinavia

Case Study: Mission Not Impossible

Case_study_publicsector_UK(1)

Customer Service : Public Sector : UK

Case Study: A Passport to Quality Service

Case_Study_Telecommunicatio

Technical Assistance : Telecommunications : UK

Case Study: Euphony and TechCity Benelux - a Fast and Successful Takeoff

Case_Study_Insurance_CEI1

Global Business Development : Insurance : EU

Case Study : Bound for Europe

Case_Study_food_cocacola(1)

Customer Service : Food-processing Industry : Mexico

Case Study: Making Sure Coca-Cola Stays Coca-Cola