Customer Care

Improve your customer loyalty

It costs you 10% more to try and acquire a new customer than it does to retain an existing customer. This is why the building of a long-lasting and consistent customer relationship is a priority for successful companies.

Teleperformance Solutions

Whether it is a question of providing information to a customer or responding to their problems, you need to offer a high level of service to your customers that differentiates you from your competitors, reinforces your brand image, and strengthens the bond that you have with your customers. After all, now that they are your customer they expect open communication with your company and personalized solution options that fit their needs.

The integration of a relationship marketing approach enables you to enrich every interaction that you have with your customers, but it also requires the deployment of significant resources.

Customer service setup support Complete customer care Crisis information lines Complaint handling Welcome calls Anti-churn programs Customer win-back/reactivation Technical support, level 1, 2 & 3 Multi-channel service capabilities Proactive account management

Benefits For Our Clients

With Teleperformance as your partner, you will have access to:

• Customer Care Program Expertise: Throughout the entire world and across multiple industry sectors, our customer care programs make use of the best benchmarks in both quality and economic performance.
• Quality of Service: At Teleperformance, our teams are recruited and trained with all the requirements of quality performance. To deliver a high-level of service, our people also complete ongoing training courses and seminars to increase their knowledge and professionalism.
• Technological Expertise: Our operations incorporate a full range of contact center technologies, such as client/media interactions, data management and analysis, infrastructure and security, including automated solutions – IVR, automatic email handling, etc.- to facilitate differentiated customer contact handling.

The Teleperformance Key Advantage:

Always in the Top Quartile of Customer Satisfaction