Buy out is a powerful solution when you already have an existing contact center and you want to outsource your customer relationship management.
This is a financial engineering model also commonly referred to as purchase–lease back.
In this kind of partnership, Teleperformance commits to buying all of your assets (people and infrastructure) and assumes the management role of your customer relationship management part of your business using your name, while bringing you all of the advantages that outsourcing brings to the table.
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OUR agents. | YOUR agents on OUR payroll. |
OUR managers. | OUR Managers.
Management is mutually agreed upon.
May include members of your current staff. |
OURS. | COMBINATION |
COMBINATION. | COMBINATION |
OUR facilities. You re only charged for facilities utilized. | YOUR Facilities on OUR Books. You are only charged for facilities utilized. |
Combination of Fixed and Variable Fees | Combination of fixed and variable fees. |
Minimum 3 to 5 year commitment. | Minimum 5 year commitment. |
Solutions can be customized or blended to meet your specific needs.
This business transformation solution builds its performances on your existing contact center in the way that optimizes what is already working at an efficient level, and to change what needs to be changed.
Example of Full or Partial transfer of in-house operations including infrastructure and human capital over a multi-year contract with incremental cost reduction guarantees:
This solution allows you to stay focused on your core business activities, to hand over social responsibilities to Teleperformance in order to have access to the efficient management and culture of our Group.
Moreover, the CRM activities managed by Teleperformance will cost you progressively less than if you continue operating internally. In line with an average 5 year contract, your contact center operations will become fully optimized according to your needs.