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The Decentralized Center solution is a classic model for international clients whose projects span over more than one country, but who prefer to outsource contact centers in each of the relevant local markets.
This strategy offers highly tuned local business expertise but requires a decentralized management model in terms of training, reporting, briefing and account contact points. In the case of multiple countries, management can be supplemented by the use of a roaming International Account Manager
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The Clustered Center solution provides for a regional management strategy and a fewer number of sites for clients whose customers are located in multiple countries, but within a geographic region united by several common factors (e.g. the Euro in Europe, 2 major languages in South America, etc.).
The clustered solution offered by Teleperformance enables clients to choose to operate fewer sites, but to continue implementing local strategies through international and regional facilities.
This strategy slightly impacts a local-to-local advantage, but the reduction in the number of sites aids clients in consolidating set-up costs, overhead, training, reporting, briefings and account contact points.
Our expert ability to draw human resources from surrounding local markets to meet language requirements also creates value. A roaming International Account Manager is available to ensure overall operational continuity.
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The Centralized Center solution provides clients with a single international facility and a central management strategy for international customers.
This solution enables significant cost savings in terms of set-up costs, overhead, training, reporting, briefings and account contact points.
The local advantage is now managed through expert recruitment and training. Clients find a single point of contact is often beneficial and less management intensive.
The Centralized Center solution also ensures consistency of service to all of your markets by enabling facilitated implementation of technology infrastructures and a consolidation of customer data. International Account Management is inherent and on-site
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