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Mexico Operations at a Glance


  • Is the largest CRM Outsourcer in Mexico (revenue basis)

  • 7 contact centers, over 5,900 workstation capacity, and 13,000 employees

  • Strong financial performance

  • The original management team are still actively in place

  • Serving the Mexico Domestic and U.S. Hispanic market needs from onshore, nearshore and offshore locations

  • Awarded Vendor of the Year for 2002 & 2005 - at Sprint’s President’s Club company

  • Established operations in 1996

Key Industry sectors served include:

  • Telecommunications
  • ISP
  • Financial Services
  • Automotive
  • Technology
  • Insurance
  • Public sector
  • Membership Services

Key Services/Applications Offered

We offer our clients inbound and outbound teleservices including:

  • Customer Acquisition
  • Customer Care & Growth
  • Technical Support
  • IVR Automation Solutions
  • U.S. Hispanic Solutions
  • Onshore/Nearshore/Offshore Solutions


View our Global at a Glance Key Figures

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