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Investors | Careers | Contact Us
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From our centralized global Network Operations Center to the technical staff at each of our locations world-wide, our technology teams are organized to align with the needs of our clients. We consistently yield higher performance and results (KPIs) than our competitors through comprehensive measurement, proven processes and proactive management of all key metrics on behalf of our clients. |
| | Our IT process follow the best practices defined in the IT Information Library "ITIL". Our security processes include a foundation based upon ISO 17799 compliance coupled with ITIL best practices and additional security layers including PCI compliance, 3rd party vulnerability scans and 3rd party penetration tests. This enables a very structured and predictable environment that enables Teleperformance to provide the best possible IT and security processes and compliance to our customers.
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| The technologies deployed at Teleperformance were selected based upon best-of-breed functionality, superior reliability and scalability as well as broad-based industry acceptance. From our Cisco-powered data network to our Avaya telephony infrastructure, Teleperformance has engineered a world-class infrastructure in support of our clients domestic, nearshore and offshore contact center needs. Add to that our own in-house developed products and tools designed to improve the overall capability and efficiency of our contact center workforce and its clear to see why Teleperformance is the right choice for your company’s outsourcing needs. | |
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