At Teleperformance, we understand that to guarantee accessibility to your brand and to offer a personalized service to your customers on a consistent and long-term basis, our personnel should meet specific objectives.
We must guarantee their stability at our company to reduce our learning curve to each program’s needs. It is therefore one of our priorities to continuously develop and integrate anti-attrition strategies that positively impact our human resources, building loyalty among our employees who will recover, reactivate and welcome your customers.
.jpg "hcrm")
A Human Capital Resource Management (HCRM) strategy has been implemented as part of our continuous search for excellence. In this objective-driven approach to excellence, it is essential that our Recruiting, Training and Production areas consider:
- Increasing our candidate pool
- Clear understanding of the job
- Improving our selection area
- Having better trainers and training curriculum
- Maintaining a professional environment
- Quick exposure to job duties and experiences
- Developing our key supervisory skills
- Treating our employees as individuals, not numbers
- Consistency in approach
80% of our management staff is promoted from within our own organization. Teleperformance encourages the loyalty of staff by providing them with a framework in which to develop and encourage them to rapidly take on responsibilities and to grow with the company. This is facilitated at all management levels by three key elements: training, delegation, and monitoring.