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Global and Local Approach

Think Globally, Act Locally

Teleperformance offers the best of both worlds: the benefits of global capacity, best business practices, and the strength of a successful multinational company and the local management and knowledge of our operations tailored to each client.

Benefits of our
Global Approach
Benefits of our
Local Approach
 
  • Unmatched global footprint, capabilities and resources of a large company - makes it very hard for smaller and local providers to match.

  • Established 1978 - experienced in contact center management and strong know-how in all applications and industries.

  • Global best practices and leading technology including our contact center operational management and reporting systems.

  • Best shore solutions: onshore, nearshore and offshore.

  • Continuous operations through multiple sites in various geographies to back you up in case of a disaster.

  • Ability to reach over 75 markets and to support our client expansion plans

  • Financial stability represents lower risk and higher value for our client programs.
  • Decentralized model with local hands on management

  • Our local operations and offshore sites are truly a separately run company with our own P&L, CEO, management team and client base.

  • In depth knowledge of local operations and human capital.

  • "Tiger Teams" solely focused on client specific objectives which are relocated to domestic/nearshore/offshore locations for extended assignments to oversee launch and ongoing operations.

  • Strong understanding of business practices in each market we serve and operate.

  • Unmatched experience and solid track record servicing leading companies from onshore/nearshore/offshore locations.
 
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