|
|
|
|
|
|
|
|
Investors | Careers | Contact Us
|
|
|
|
|
|
The Teleperformance Client Service Teams follow a disciplined, ISO 9002 and COPC compliant project management process across regions to outline all facility, technology, recruiting, training, quality assurance and operations aspects for a successful implementation of our client’s programs.
To ensure consistently successful implementations in nearshore and offshore locations, TP utilizes dedicated "Tiger Teams" solely focused on client specific objectives.
We relocate our teams to domestic/nearshore/offshore locations for extended assignments to oversee our client program launches and ongoing operations, while ensuring full knowledge transfer to permanent client-dedicated resources at all sites:
- "Tiger Teams" are composed of Management, Account Management, Trainers, Operations, QA and Subject Matter Experts that lead the implementation at a nearshore/offshore facility.
- Dedicated local management team focuses on the recruiting process, ramp-up, training, operations, monitoring and client-specific knowledge transfer to operations staff.
- In depth knowledge of local operations and human capital combined with strong experience servicing the target market.
- Outstanding track record in responsiveness and results for leading companies from nearshore/offshore locations with our "Tiger Team" approach.
| |
|
|
|
|