 | It costs you 10% more to try and acquire a new customer than it does to retain an existing customer. This is why the building of a long-lasting and consistent customer relationship is a priority for successful companies. |
Whether it is a question of providing information to a customer or responding to their problems, you need to offer a high level of service to your customers that differentiates you from your competitors, reinforces your brand image, and strengthens the bond that you have with your customers. After all, now that they are your customer they expect open communication with your company and personalized solution options that fit their needs. The integration of a relationship marketing approach enables you to enrich every interaction that you have with your customers, but it also requires the deployment of significant resources.  | - Customer service setup support
- Complete customer care
- Crisis information lines
- Complaint handling
- Welcome calls
- Anti-churn programs
- Customer win-back/reactivation
- Technical support, level 1, 2 & 3
- Multi-channel service capabilities
- Proactive account management
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With Teleperformance as your partner, you will have access to: - Customer Care Program Expertise: Throughout the entire world and across multiple industry sectors, our customer care programs make use of the best benchmarks in both quality and economic performance.
- Quality of Service: At Teleperformance, our teams are recruited and trained with all the requirements of quality performance. To deliver a high-level of service, our people also complete ongoing training courses and seminars to increase their knowledge and professionalism.
- Technological Expertise: Our operations incorporate a full range of contact center technologies, such as client/media interactions, data management and analysis, infrastructure and security, including automated solutions – IVR, automatic email handling, etc.- to facilitate differentiated customer contact handling.
A loyal customer is, first and foremost, a customer who continues to purchase after the initial sale. Today's marketplace compels successful companies to adopt a properly planned sales approach across the entire customer lifecycle. Each and every customer contact should be treated as an opportunity to maximize sales potential through new personalized offers, with the most profitable customer segments being targeted as a priority. If customer care programs are designed to create customer value by boosting the duration of the lifecycle (longevity), customer value growth programs have their own objectives:  | - To increase the frequency and level of customer activity (intensity) by generating repeat sales and encouraging customers to make higher value purchases
- To increase the receptivity of customers to a new offer (potential) by proposing related services and complementary products
- To analyze the results of your activities to improve future programs
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- Consumption boosting programs
- Up-sales programs
- Cross-sales programs
- Affinity programs
- Customer referral activities
- Customer segmentation and profiling
- Multi-channel programs
- Tailored bundled offers
- Automated targeted offerings
By developing CRM programs focused on value growth, we help you to explore, and then systematically capitalize on each opportunity to encourage new business transactions at every stage of the customer lifecycle. With Teleperformance as your partner, you have access to: - Marketing Added Value: Each day, we bring our clients marketing added value by identifying mechanisms for the creation of value, optimizing the offer/ target mix, and developing new programs.
- Transparency On Results: We enable our clients to follow the ongoing progress of programs, particularly regarding costs and sales performance, with daily headline reports and regular in-depth reports, as well as operational and strategic meetings.
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