Founded in 1978, Teleperformance has grown to become the Worldwide Co-leader CRM Contact Center Outsourcer (revenue basis). This expansion has been fueled by organic growth through the awards of additional volume by satisfied clients, and through acquisition. Teleperformance’s corporate goal is to become the #1 global contact center operation in the world by delivering superior quality services.
In 1993, our current CEO, Dominic Dato started operations in the United States (formerly known as Teleperformance USA) and we have grown to become one of the largest contact center outsourcers in the US market.
Overall, Teleperformance has delivered the highest quality Customer Service, Sales, and Technical Support solutions via inbound/outbound voice, automated IVR, email, web-chat, fax, standard mail, back-office processing, and more since 1978.
We serve the U.S domestic and U.S Hispanic markets from a mix of onshore, nearshore and offshore locations to provide our customers with an integrated Best Shore Strategy.
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Teleperformance (formerly Teleperformance USA) was established in 1993 in Salt Lake City Utah.
In 2006, Teleperformance announced today the merger of its two most significant U.S. business entities, Teleperformance USA and CallTech Communications, LLC and retained the Teleperformance name.
Teleperformance manages and oversees all English speaking operations to the U.S. market from onshore, nearshore & offshore locations.
Our Teleperformance Interactive division - TPI (formerly VoiceFX) offers a complete range of IVR capabilities with speech recognition in 46 languages, blended IVR / live agent hybrid solutions and global IVR applications in over 25 countries.
Established in 1990, TPI was acquired by the Teleperformance Group in 2005.
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In August 2007, Teleperformance USA group acquired Alliance One Inc, a debt collections leader company. Teleperformance USA’s ARM Business Unit. provides debt collections services in the U.S. and Canadian markets from onshore and offshore location in Jamaica.
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Americall Group (AGI) specializes in outbound telemarketing services to insurance and financial services industry. Established in 1984 and acquired by the Teleperformance Group in 1998.
Americall has its corporate headquarters in the State of Illinois and contact centers in Illinois, Indiana, Missouri and Florida as well as near shore operations in the Dominican Republic.
For more information visit: www.americallgroup.com
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We serve the U.S domestic and U.S Hispanic markets from a mix of onshore, nearshore and offshore locations to provide our customers with an integrated BestShore Strategy.