Teleperformance further differentiates itself from its competitors in 6 key areas: our true Global Footprint, Management expertise, a Results-driven Culture, Thought-leadership, Financial Performance and Technology.
Teleperformance operates 248 Contact Centers with 88,000 employees in 46 countries, speaking 66 languages and dialects. These centers provide local, offshore and regional applications to over 75 markets.
In the United States only, Teleperformance owns 39 contact centers. Our nearshore/offshore network servicing the U.S. domestic and U.S. Hispanic markets is composed of contact center facilities in Argentina, Brazil, Canada, Chile, Dominican Republic, El Salvador, Mexico, India, Indonesia, Jamaica and the Philippines.
Our global footprint and reach provides our clients with the know-how, cultural integration, market awareness, true expertise in most industry sectors, reliability and overall head start either locally or offshore.
We have the ability to support our client's strategic growth and profitability initiatives through largest contact center geographic footprint in the industry and solid nearshore/offshore network.
Teleperformance boasts one of the most tenured management teams in the Industry. Our executive management consists of the company’s original founders, industry pioneers who have been in the market since 1978. In addition to our strong, stable top management, operational management staff has an average of 10 to 15+ years of industry experience.
- Teleperformance’s results-driven culture is focused on delivering operational excellence.
- With TP’s Human Capital Resource Management program we continually monitor and nourish our employees’ satisfaction to always increase retention across our organization.
- We apply intense focus on immediate incentives, as well as employee development & training.
We consistently yield higher performance and results (KPIs) than our competitors through comprehensive measurement, proven processes and proactive management of all key metrics on behalf of our clients.
Thought Leadership at Teleperformance is defined by our ability to provide Vision in everyday operations, that is strategically aligned with client needs. Our “vision” is supported by our commitment to operational excellence and openness set forth by our strategic partnerships with technology providers as well as certifications such as COPC, ISO, PCI and DSE.
Teleperformance is a publicly traded company - NYSE/Euronext symbol 5180. We have an industry best 5A1 D&B rating out of over 6,275 companies in the outsource market.
We serve a very diversified client base of the world’s leading companies and have a very balanced business.
Given the investments required in human capital, as well as launching new sites and deploying the latest technology, working with Teleperformance greatly ensures that needed investment in your contact center programs will be made.
Contact center management experience since 1978 and financial stability represents lower risk & higher value for our client’s programs
Teleperformance has been awarded multiple patents in the ever-critical areas of Computer Telephony Integration and Interactive Voice Response.
We have robust tools and reporting that provide real-time information for our employees, our management and our clients.
We partner with the world’s leading technology companies to provide our clients with the most feature-rich, reliable and highly-scalable technology platform in the industry.