Overview
Teleperformance began operations in Canada in 1995 and has grown to become the Worldwide Co-leader CRM Contact Center Outsourcer (revenue basis).
In December of 2005, Teleperformance acquired Toronto based MCCI Multi-Channel Communications Inc. to expand our nearshore customer care and technical support offering to high profile U.S. based companies in the field of Telecommunications and Internet related services.
We own and operate approximately 3,500 workstations from our 10 contact centers in Canada, 6 out of which are nearshore dedicated facilities servicing U.S. domestic calls from Cambridge, Kelowna, Welland, Belleville, Peterborough and Thunder Bay with over 2,000 workstations.
From Canada, we support a suite of customer relationship management services in English, French, Mandarin, Cantonese, Spanish and other languages upon request.
Key Services/Applications Offered
Teleperformance Canada offers its clients multilingual (English, French Canadian, Spanish) inbound and outbound contact center solutions including the following;
- Customer Acquisition
- Customer Care & Growth
- Technical Support
- IVR Automation Solutions
- Nearshore/OffShore Solutions
Key Industries Served
- Telecommunications and ISP
- Financial Services
- Insurance Services
- Direct Response
- Technology
- Consumer Products
- B2B
For more information on our services to the local Canadian market please visit www.teleperformance.ca