Overview
Teleperformance Mexico (formerly Merkafon) was established in 1996 and is currently the market leader in outsourced integrated direct marketing services providing turnkey solutions to well-known Mexican organizations and U.S. Fortune 500 companies that are targeting the Mexican market.
We are also a leading provider of bilingual (English and Spanish) contact center services as the specialist of the U.S. Hispanic market. We have been recognized by top U.S. companies as the Vendor of the Year for consistently achieving the Best Scores among suppliers care centers.
In 2006, based on our unmatched experience and solid track record for servicing U.S. companies from nearshore and offshore locations, we began offering English only programs from Chihuahua under the Teleperformance Nearshore brand.
Teleperformance Mexico owns and manages centers in Monterrey, Distrito Federal (DF), Durango and Chihuahua.
In November 2007, Teleperformance announced the acquisition of 100% of H-Tel Holdings, Inc, the parent company of Hispanic Teleservices Corporation, a contact center services provider with
operational facilities based in Monterrey (Nuevo Leon) and Guadalajara (Jalisco) Mexico.
Hispanic Teleservices Corporation primarily serves large U.S. companies by providing bilingual services to the U.S. Hispanic market and the English language U.S. nearshore market.
Together with Teleperformance Mexico and Teleperformance El Salvador, the new addition of Hispanic Teleservices means Teleperformance now serves the U.S. and Mexican markets with more than 10,000 customer specialists. This represents, by far, the strongest existing bilingual nearshore solutionfor the U.S. market.
Additionally, Teleperformance Mexico oversees operations in El Salvador where we offer offshore solutions to the Mexican domestic market and the U.S. Hispanic market .
Key Services/Applications Offered
We offer our clients inbound and outbound teleservices including:
- Customer Acquisition
- Customer Care & Growth
- Technical Support
- IVR Automation Solutions
- Nearshore solutions to the U.S. Hispanic, and U.S. domestic markets
- Offshore programs to service Mexico’s local market from El Salvador
Key Industries Served
- Telecommunications and ISP
- Financial Services
- Insurance Services
- Direct Response
- Travel Sector
- Technology
- Consumer Products
- B2B