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Investors | Careers | Contact Us
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As a service provider we pride ourselves on following ITIL (IT Infrastructure Library) as an IT process best practice. ITIL provides structure to IT operations and enables Teleperformance to provide the highest quality IT services to our customers. Utilizing ITIL as a best practice framework has improved our service characteristics in the following areas:
- High service levels and availability
- Low amounts of unplanned work
- High success rates of change
- High investment early in the IT lifecycle
- Early and consistent process integration between IT operations and IT security
- High supportive posture of regulatory and statutory compliance
- Highly efficient system and network administration
These are three key sub-processes part of the ITIL:
| The Service Delivery module of ITIL covers the more forward-looking delivery aspects of service provision and consists of Service Level Management, Financial Management for IT Services, Capacity Management, IT Service Continuity and Availability Management. more > |
| | The ITIL Service Support component deals with the day-to-day support and maintenance processes of Incident Management, Problem Management, Change Management, Configuration Management, Release Management and the Service Desk Function. more > |
| | Teleperformance Security Compliance includes ISO17799, PCI, ISO 27001 and other regional or business vertical security frameworks. more > | | |
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