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Investors | Careers | Contact Us
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Articles
| | Companies now realize that the CRM programs they use to build
stronger customer relationships must also contribute additional profitability. read more > |
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| | Teleperformance undertakes many projects for clients all over the globe; read more > |
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Today's consumers are better informed than ever and more demanding. read more > |
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A number of factors have led to the development of Data Mining as a key tool in the optimization of customer value. read more > |
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| | To grow and maintain profitability, a company needs to find new revenue streams and control costs. read more > |
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The contact center can be used to manage a wide range of CVM programs which boost customer value across the customer lifecycle and increase the profitability of your business. read more > |
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| | With the worldwide economic slow-down, we are currently in the grips of “price deflation”, a phenomenon where customers spend less but look for more value. read more > |
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| | The financial services industry has changed beyond recognition. read more > |
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| | Since deregulation, competition has forced telecommunications companies to lower prices and at the same time offer higher levels of service. read more > |
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| | As utilities markets become deregulated and open to competition, former monopolies need to quickly change the way they do business read more > |
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| | All companies face tough decisions when it comes to outsourcing. read more > |
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| | Within a few months of the US Federal Government introducing a national “do not call” list, read more > |
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| | The COPC-2000® Standard has a proven record of success in helping customer-centric service operations read more > |
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| | Case Study: Making Sure Coca-Cola Stays Coca-Cola read more > |
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Company Analyzes ‘Build versus Buy’ to Support Customers
Buy Decision Provides Outstanding Results read more > |
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Financial services client sees significant cost reductions while retaining top quality customer service when Teleperformance employs an offshore call center solution. read more > |
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Teleperformance assists major consumer electronics company in identifying additional revenue generation options - including up-selling and cross-selling - to counter escalating support costs. read more > |
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Teleperformance provides insurance payer professional handling of offloaded calls, while maintaining stringent KPIS and providing disaster recovery solution. read more > |
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Teleperformance increases revenue and profit, while exceeding customer satisfaction goals. read more > |
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To build or buy a new customer support infrastructure? Leading utility company finds buying saves $3.5 million annually. read more > |
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Teleperformance exceeds premium brand automotive dealer's expectations by generating more than 1,500 qualified slaes appointments & generating a massive database of 20,000 potential buyers. read more > |
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Teleperformance has decreased cost per contact by 38% for leading cable provider while maintaining quality goals. read more > |
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Teleperformance improves customer satisfaction by 25% and reduces costs by streamlining operations. read more > |
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Teleperformance significantly improves member fulfillment - acheives #1 status in member satisfaction. read more > |
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Teleperformance's role handling complex business claims processing and risk management decisive in client's successful business expansion. read more > |
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Delivering optimal customer satisfaction, Teleperformance grows support by 250%. read more > |
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Teleperformance helps a global retail organization improve sales by 40% in three years. read more > |
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Anticipate and Adapt Today for Continued Success Tomorrow
read more > |
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