 |  | In today's competitive environment, businesses are under increasing pressure to maximize the cost-effectiveness of their customer management operations. Faced with this challenge, many of the world's leading corporations have boosted cost-efficiency by choosing a nearshore/offshore solution. |
With the largest global footprint in the industry, including 16 nearshore/offshore locations, Teleperformance offers an unmatched range of customer management solutions clients can choose from to meets their needs.
Teleperformance provides viable alternatives for companies who are unwilling to bear the high cost of onshore solutions or for those hesitant to move their entire business offshore.
Teleperformance provides nearshore solutions for the United States from locations in Canada and Mexico (bilingual Spanish/English).
In Mexico, Teleperformance Nearshore provides the most compelling offer for English Contact Centers supporting the United States market from new "Tier 2" locations in Mexico.
These solutions allow you to reduce some of your costs versus onshore, but you continue to have a strong proximity.
While the economic case for offshore can be compelling, for many businesses a move offshore represents a step into the unknown. At Teleperformance we understand this concern.
We also appreciate that going offshore should not mean quality of service is compromised by saving costs. This has been the guiding principle in the development of our offshore customer management facilities.
Each of our offshore centers is managed by an integrated team of local and U.S. personnel. Local management brings the knowledge that is critical in areas such as recruitment and training, while the American team ensure the seamless integration of the facility with our domestic centers.
Our nearshore/offshore client services team provide you with the same level of support that you would expect from a program executed from one of our domestic centers.
Teleperformance offers strategic solution mix with high level quality of service and low costs from centers located in India, Philippines, Argentina, Chile, El Salvador and the Dominican Republic.