Business Transformation

In addition to providing traditional outsourcing services, Teleperformance combines its financial strength and industry expertise to offer business transformation solutions that are particularly targeted toward companies that have opted to forego the standard outsourcing model for one reason or another.

These approaches are especially successful in delivering benefits to companies that have significant investment in the human and financial capital associated with their internal contact centers, or those companies experiencing internal resistance to exploring lower cost domestic, Nearshore or offshore contact center strategies.

Business transformation can provide a vast array of benefits, including:

• Cash flow and balance sheet enhancement;
  
  
• Reduction/elimination of capital expenditures on contact center-related assets and technology;
  
  
• Headcount reduction through a “rebadging” process where employees at the impacted locations are moved to Teleperformance’s payroll and benefits plan;
  
  
• Transformation from fixed to variable costs due to the above;
  
  
• Opportunities to improve efficiency and productivity by leveraging
  
  
• Teleperformance’s experience and core competency in contact center management; and
  
  
• Where appropriate, migration of support from domestic to lower cost labor markets.
  

One of the most appealing aspects of our transformational solutions is that they provide a means for leveraging the experience and expertise of your existing employees and management by retaining them as Teleperformance employees.

Three of the most important components of the Business Transformation process are:

• Asset Transfer
• Employee Rebadging
• Labor Arbitrage