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Leader Insights

The creation of knowledge supports Teleperformance's objective: helping our clients achieve distinctive, outstanding expectations and excellence. We publish our insights and those of external experts to help advance the multichannel customer experience cycle and provide leaders with facts on which to base business decisions. Views expressed by third-party authors are their's alone and may not represent Teleperformance’s view.

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Customer Experience Lab (CX Lab)

Das Customer Experience Lab von Teleperformance ist ein innovatives Zentrum zur Erforschung spezifischer Themen im Bereich Kundenverhalten. Es konzentriert sich auf die wichtigsten Treiber für Kundenzufriedenheit in verschiedenen Regionen und Branchen.