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e-Retail in China: Customer Service is Key

For the e-Retail industry in China, the rising number of its consumers has opened up vast opportunities for the sector’s overall growth. e-Retail has become a powerful industry in the country, with China’s massive population mak...

Teleperformance hosts Leader insights Summit in Berlin on Security Policy

Security has become more critical than ever. In 2016, data breaches involving many major brands exposed more than 4 billion data records globally. After numerous data privacy incidents, Europe developed a new regulation, which w...

IAA – 67th International Motor Show

The 2017 auto show season is kicking off in style with the Frankfurt Motor Show! The event featured carmakers dazzling visitors with cars that are smarter, greener, and faster than ever. Teleperformance’s e-Performance team look...

Pink October

October is recognized all over the world as Breast Cancer Awareness month (Pink October). #TPCodePink, Teleperformance’s latest Passion4U initiative, is inviting you to take charge of your health and to think pink this October! ...

Citizen of the Planet: People with and for the Planet.

We must think and act for the future and Teleperformance is 100% aware of that. Citizen of the Planet (COTP) is the Teleperformance environmental responsibility initiative. It acts globally through awareness programs, practices ...

Social Media Week 2017

What better way to learn about the latest and greatest trends in social media today other than Social Media Week, an event that took place in London! It’s no surprise how the best and brightest minds in social media and marketin...

The Importance of Happiness in Business

Business is “serious business.” We can all agree on that. We take our jobs very seriously, we worry about it every step of the way, and we even think of our jobs while we are not there. Maybe this is inevitable. Maybe it’s a hum...

Your customer are talking. Are you listening?

Social networks are in the present very important tools. More than 2.01 billion monthly active Facebook users, and more than 500 million Tweets are sent per day, to name only the most popular in the Western world. These new medi...

Webinar: Bringing The Front and Back-office Together To Improve Healthcare CX

TP Talks webinar featured Melissa O’Brien, research director at industry analyst HFS Research. On the webinar, Melissa explored how companies can align operations in the front, middle, and back office so the overall organization...

How to Be a Customer-centric Company

While running a business, we are supposed to neglect some important issues in order to attend the urgent matters. If we are selling products or services, we usually spend hours and hours of planning to see what can we do to sell...

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