Cookie Policy

 

Teleperformance Cookie Policy

 

What are cookies?

Why do Teleperformance websites use cookies?

Which cookies does Teleperformance use?

Which cookies do third parties use via our websites?

How can you manage your cookie settings?

 

What are cookies?

A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Cookies typically enable websites to work, or work more efficiently. They can also be used to recognize a user’s device.

Why does Teleperformance use cookies?

The information collected by cookies on our websites is used for various purposes, including the following:

  • Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas.
  • Customization: these cookies are used to recognize you when you return to our websites in order to speed up your experience (for instance by remembering the information provided in our online forms), and to offer you personalized content and preferences (for instance your choice of language or region).
  • Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running.
  • Advertising: these cookies are used to record your online activity and help to identify your preferences in order to provide you with advertising that is relevant to you.

Further information on the specific cookies used on Teleperformance websites can be found under the ‘Which cookies does Teleperformance use?’ and ‘Which cookies do third Parties set on our websites’ sections of this policy.

 

Which cookies does Teleperformance use?

Teleperformance and its subsidiaries use the following cookies on the websites.

Strictly Necessary Cookies

Name

Purpose

Description

Storage Period

ASP.NET_SessionId

WEBSITE - Store Session ID for webserver

The value is the ID of the user session.

End of browser session

PHPSESSID

BLOG - Store Session ID for webserver

The value is the ID of the user session.

End of browser session

tp-frontend

Leader Insights

Used to distinguish users and sessions.

End of browser session

 

 

 

 

Customization Cookies

Name

Purpose

Description

Storage Period

 

 

 

 

 

 

 

 

Analytics and Performance Cookies

Name

Purpose

Description

Storage Period

__utma

Google Analytics

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

__utmt

Google Analytics

Used to throttle request rate

10 minutes

__utmb

Google Analytics

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

30 mins from set/update

__utmc

Google Analytics

Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit

End of browser session

__utmz

Google Analytics

Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

6 months from set/update

__utmv

Google Analytics

Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

_gid

Google Analytics

Used to distinguish users.

24 hours

_ga

Google Analytics

Used to distinguish users.

2 years

__auc

Alexa

Alexa analytics cookies are used to track and report information to the Alexa analytics service

30 mins from set/update

__asc

Alexa

Alexa analytics cookies are used to track and report information to the Alexa analytics service

1 year from set/update

_mkto_trk

Marketo

This tracking cookie allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness.

2 years from set/update

__smToken

Sumo

The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not.

1 year from set/update

__smVID

Sumo

Third party (Sumo) cookie used for marketing purposes

More details: https://help.sumo.com/hc/en-us/articles/115004671147-How-Sumo-Cookies-Work

Immediately

__atuvs

AddThis

Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, AddThis.

30 minutes

__atuvc

AddThis

Updates the counter of a website's social sharing features.

1 year from set/update

 

 

 

 

 

 

 

 

Advertising Cookies

Name

Purpose

Description

Storage Period

IDE

.googleleadservices

Ad tracking

By Session

tr

.facebook.com

Ad tracking

By Session

lidc

Linkedin.com

Used for routing

1 day

bcookie

Linkedin.com

Browser ID cookie

1 year

bscookie

Linkedin.com

Secure browser ID cookie

1 year

L1c

Linkedin.com

Browser ID cookie

Current Session

BizoID

Linkedin.com

LinkedIn Ad analytics

6 months

BizoData

Linkedin.com

LinkedIn Ad analytics

6 months

BizoUserMatchHistory

Linkedin.com

LinkedIn Ad analytics

6 months

BizoNetworkPartnerIndex

Linkedin.com

LinkedIn Ad analytics

6 months

token

Linkedin.com

Access token

4 hours

Player_settings_0_3

Linkedin.com

Player settings

3 weeks

LyndaLoginStatus

Linkedin.com

Login status

10 years

throttle-XXX

Linkedin.com

Throttling on Lynda

6 months

NSC_XXX

Linkedin.com

Load balancing

5 minutes

 

 

 

 

 

 

 

 

 

Which cookies do third parties set on our websites?

Teleperformance allows some third parties to set and access their own cookies on your device.

Third parties place the following cookies on Teleperformance’s websites.

Strictly Necessary Cookies

Name

Purpose

Description

Storage Period

 

 

 

 

 

 

 

 

Customization Cookies

Name

Purpose

Description

Storage Period

 

 

 

 

 

 

 

 

Analytics and Performance Cookies

Name

Purpose

Description

Storage Period

__utma

Google Analytics

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

__utmt

Google Analytics

Used to throttle request rate

10 minutes

__utmb

Google Analytics

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

30 mins from set/update

__utmc

Google Analytics

Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit

End of browser session

__utmz

Google Analytics

Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

6 months from set/update

__utmv

Google Analytics

Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

_gid

Google Analytics

Used to distinguish users.

24 hours

_ga

Google Analytics

Used to distinguish users.

2 years

__auc

Alexa

Alexa analytics cookies are used to track and report information to the Alexa analytics service

30 mins from set/update

__asc

Alexa

Alexa analytics cookies are used to track and report information to the Alexa analytics service

1 year from set/update

_mkto_trk

Marketo

This tracking cookie allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness.

2 years from set/update

__smToken

Sumo

The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not.

1 year from set/update

__smVID

Sumo

Third party (Sumo) cookie used for marketing purposes

More details: https://help.sumo.com/hc/en-us/articles/115004671147-How-Sumo-Cookies-Work

Immediately

__atuvs

AddThis

Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, AddThis.

30 minutes

personalization_id

Twitter

This cookie is set due to Twitter integration and sharing capabilities for the social media.

2 Years

tfw_exp

Twitter

This cookie is set due to Twitter integration and sharing capabilities for the social media.

14 Days

__atuvc

AddThis

Updates the counter of a website's social sharing features.

1 year from set/update

 

 

 

 

Advertising Cookies

Name

Purpose

Description

Storage Period

IDE

.googleleadservices

Ad tracking

By Session

tr

.facebook.com

Ad tracking

By Session

lidc

Linkedin.com

Used for routing

1 day

bcookie

Linkedin.com

Browser ID cookie

1 year

bscookie

Linkedin.com

Secure browser ID cookie

1 year

L1c

Linkedin.com

Browser ID cookie

Current Session

BizoID

Linkedin.com

LinkedIn Ad analytics

6 months

BizoData

Linkedin.com

LinkedIn Ad analytics

6 months

BizoUserMatchHistory

Linkedin.com

LinkedIn Ad analytics

6 months

BizoNetworkPartnerIndex

Linkedin.com

LinkedIn Ad analytics

6 months

token

Linkedin.com

Access token

4 hours

Player_settings_0_3

Linkedin.com

Player settings

3 weeks

LyndaLoginStatus

Linkedin.com

Login status

10 years

throttle-XXX

Linkedin.com

Throttling on Lynda

6 months

NSC_XXX

Linkedin.com

Load balancing

5 minutes

           

For example, Google Analytics is used to identify your visit to the site. Google Analytics help Teleperformance to understand how visitors engage with their sites or apps. When Google Analytics is used, the web browser automatically sends certain information to Google. For further information, please visit https://support.google.com/analytics/answer/6004245?hl=en-GB

To learn more about third party cookies, please refer to third party websites.

 

How can you manage your cookie settings?

By continuing browsing the websites, you agree to provide consent to the use of cookies. You can withdraw consent at any time. You can change this by using browser settings, or cookie settings. For third party cookies, please refer to further information on ‘Which cookies do third parties set via our websites?’ section above.

 

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