Tech Support: When Technical Knowledge is Not Enough

A very important part of customer service is the Technical Support department. Especially in industries such as IT, phone companies, cable TV or anything related to technology, customers usually feel the need to interact with an...

Teleperformance Philippines celebrates 20th Anniversary, opens 17th site in the country

Manila, Philippines—April 28, 2016 – Teleperformance, the world’s leading provider of outsourced omnichannel customer experience management services, recently inaugurated its 17th site in the Philippines during the company’s yea...

Teleperformance 2015 Highlights

We are pleased to announce the release of our 2015 Highlights, Shaping the Future. Our people are always working: delivering outstanding interactions, developing innovative solutions, securing our client´s data and driving our b...

Changes are Opportunities

I’ve always been fascinated by the human element of business. After all, while we do have practical needs and concerns, we all are people with dreams, goals, families, questions and worries. For that reason, I loved the approach...

Teleperformance Mexico Goes Solar

Teleperformance is committed to adopting the most sustainable best practices and reducing our carbon footprint at our many sites around the world. For that reason, we have decided to embark on a project on all our Mexico sites w...

Futurescape of Outsourcing in the Digital World

In the new digital age, all businesses are virtually undergoing a major technology-driven change. Disruptive new models enabled by the Internet of Things (IoT), Big Data and borderless economies are dramatically transforming the...

Auto Insurance Best Practices: How Click-to-Chat and a Consistent Customer Experience Will Set Your Brand Apart

Auto Insurance Best Practices - The auto insurance industry is booming, as its revenue his 220 billion in 2015. However, is its customer service strategies keeping up? A recent survey revealed that 50% of consumers shopped for a...

Teleperformance Awarded Verego Certifications on All Sites

Teleperformance is dedicated to upholding the highest standards in social responsibility, so we are thrilled to announce that it has been awarded the Enterprise-Wide Certification by Verego at all of its global sites. Verego’s S...

Premium Customer Service for the Competitive Airline Industry

Customer service expectations are shifting in every industry, and airlines are no exception. Passengers are increasingly demanding, and as a response to this, airlines are creating elaborate customer loyalty programs and VIP ben...

OTAs and the Digital Age: Adapting to Shifting Customer Service Preferences

International travel is on the rise, and so is people’s adoption of digital channels in all aspects of their lives. Online travel agencies need to adapt to a globalized, connected world that gives people access to more informati...

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