Teleperformance Mexico (formerly Merkafon) was established in 1996 and is currently the market leader in outsourced integrated direct marketing services providing turnkey solutions to well-known Mexican organizations and U.S. Fortune 500 companies that are targeting the Mexican market.
Together with Teleperformance Mexico and Teleperformance El Salvador, the new addition of Hispanic Teleservices means Teleperformance now serves the U.S. and Mexican markets with more than 10,000 customer specialists. This represents, by far, the strongest existing bilingual nearshore solution for the U.S. market.
Additionally, Teleperformance Mexico oversees operations in El Salvador where we offer offshore solutions to the Mexican domestic market and the U.S. Hispanic market. We are also a leading provider of bilingual (English and Spanish) contact center services as the specialist of the U.S. Hispanic market.
We have been recognized by top U.S. companies as the Vendor of the Year for consistently achieving the best scores among supplier care centers.
In 2006, based on our unmatched experience and solid track record for servicing U.S. companies from nearshore and offshore locations, we began offering English-only programs from Chihuahua under the Teleperformance Nearshore name. Teleperformance Mexico owns and manages centers in Monterrey, Distrito Federal (DF), Durango, Hermosillo and Chihuahua.
In November 2007, Teleperformance announced the acquisition of 100% of H-Tel Holdings, Inc., the parent company of Hispanic Teleservices Corporation, a contact center services provider with operational facilities based in Monterrey (Nuevo Leon) and Guadalajara (Jalisco) Mexico. Hispanic Teleservices Corporation primarily serves large U.S. companies by providing bilingual services to the U.S. Hispanic market and the English language U.S. nearshore market.