Smart Cast

A sophisticated forecasting solution that combines historic internal and external data to forecast inbound calls.

It allows you to simulate different business scenarios in order to reduce inefficiencies and improve customer experience.


How the forecasting model works

How the forecasting model works

Highlights

  • Predict the impact of marketing and operational activities on inbound calls

  • Simulate different business scenarios to optimize capacity plans and improve efficiency

  • Increase forecasting accuracy

  • Improve quality and the customer experience


OUTSTANDING RESULTS