Mobile App

An end-to-end solution

Teleperformance Connection Mobile App Solution is synchronized with the contact center, making your app part of your Omnichannel strategy. It offers a complete customer experience platform, filling the gap between company’s mobile applications and the direct interaction with their customers. It stimulates sales, increases loyalty and improves customer satisfaction.


How it Works

All smartphone capabilities in use for a better customer experience.

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MAIN DIFFERENTIATORS

The best People working with the right PROCESSES

Teleperformance delivers the full mobile app solution to your company, but more importantly, provides the key differentiators to ensure your customer experiences go beyond expectations.

 

People

SELECTED AGENTS

The right profile for mobile app interactions -  dynamic, agile, accustomed to a fast pace environment, with a desire to get things done. 

People

TRAINING PROGRAM FOCUSED ON MOBILE CUSTOMER NEEDS

Our training program exposes Mobile Agents to practical situations and makes them aware of Mobile Customer behavior; Agents will also learn how to leverage customer data to deliver a better experience.

People

ANALYTICAL SKILLS

Mobile App agents must be able to anticipate customer needs by reading through contextual data available on the platform. Thus, analytical skills will be valued during the hiring and training processes.

People

ACCESS TO INFORMATION

Agents of the Mobile App interaction program have access to a richer knowledge base and more flexible scripts in order to provide a personalized customer experience.

People

EXCLUSIVE COMBINATION OF FEATURES

Segregated programs, completely designed for mobile app interactions, with short-message scripts, metrics, user interface and knowledge base to ensure a higher level of engagement and customer satisfaction.

People

AGILITY

The mobile app interaction programs target lower average handling time so all processes and tools are set to be fast and agents are extensively trained to be agile and to answer efficiently.