Video Kiosk

Video kiosk strategy

Teleperformance has the experience to create the best processes and to manage video kiosk operations. We offer a turnkey solution that can be easily incorporated into your business processes, comprising all components, from hardware to people, to ensure high levels of efficiency and quality in every step.


OVERALL PROCESS

OVERALL PROCESS

TURNKEY SOLUTION


TURNKEY SOLUTION

HARDWARE AND SOFTWARE

Hardware tailor made to meet each client’s needs; Customizable with several add-ons: keyboard, printer, card reader, barcode reader, phone. Different options for software and applications.

TURNKEY SOLUTION

Technical support and maintenance

Strict maintenance routines; Monitoring centralized; Full technical support with specialized teams; Proactive approach using alarm monitoring.

TURNKEY SOLUTION

TRAINING AND QA

Specific training modules for video assistance; Training with sessions on simulator; Continuous training to incorporate market trends and best practices; Differentiated procedures and policies.

TURNKEY SOLUTION

PREMISES

Differentiated premises with segregated space; Slight personalization through uniforms and furniture; The central layout ensures there are no people moving into the agent line-of sight to minimize distraction.

TURNKEY SOLUTION

THE RIGHT PEOPLE

Selection of suitable profiles to represent the company and the corporate image on
screen; Focus on agility to ensure rapid assistance to be considerate of the customer standing throughout the interaction.

CASE STUDY

To reduce legal issues for a company within the credit card segment, Teleperformance installed video kiosks in the special court for small claims. People who already have a claim in progress and/or those who want to open a claim can use the technology. Our specially trained attendants with power of decision gives all the information passed by the customer to be used to compose the agreement. If it is signed, a term extrajudicial with the conditions agreed is printed and the customer receives the document immediately.


Case image