We add value to your business offering a comprehensive set of technical services, with customized support to meet your needs.
Teleperformance's skilled technical experts respond quickly to provide solutions and enable individual productivity and business continuity.
We provide a broad array of services:
• Deliver multilingual communications across a wide variety of channels, aided by automation;
• Manage and coordinate corrective action processes;
• Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments);
• Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.
We support a full range of products:
Teleperformance product support includes: office/home automation, including hardware, peripherals, software and networking; company-specific professional applications; electronic banking, including point-of-sale terminals and cash registers; and servers and networks, covering diagnostics, repairs, updates, and more.
We offer support at multiple service levels:
Level 1 - solutions to standard problems through proven processes;
Level 2 - addressing more complex problems through guidance by telephone, problem resolution by remote control access, or onsite repair;
Level 3 - high level support for atypical and critical cases.
We treat your business like ours.
Available 24/7, our proven technical experts deliver business-to-business and business-to-consumer support in any language, with business-specific service and product maintenance to keep your business functioning smoothly. Our large global footprint, extensive experience and commitment to client success make Teleperformance your partner of choice.