e-Performance is Teleperformance’s solution to engage, interact and connect your brand with your customers in all social media channels. It helps organizations to get the most out of Social Media. It drives customer satisfaction through a combination of customer knowledge and engagement through a 3 - component solutions:
Social Media mapping
We map the Social Media Environment in order to have a deep understanding of consumer behavior, opinions on brands, competitors, services, and word-of-mouth mechanics. We deliver a customized set of analytical reports to our clients.
A team of Data Analytics
Millions of internet and social media sites
An understanding of your costumers
social media strategy
We help our clients develop their social media strategy and interact with customers on social media. We manage the fan page or customer service element of Facebook and/or Twitter pages and interact with posts identified in different social media networks. We apply our people management and customer experience know-how to the Social Media environment, building consumer loyalty and advocacy for our clients.
Creation of a Social Media Strategy
Design of business processes
Dedicated team of engagement analysts
Social CRM solution
Performance and Operations Report
Proactive engagement with custumers
We conduct sophisticated, big data analysis combining social media-information with contact center data from all channels, delivering insights and recommending action plans to improve customer experience. Either strategic or operational, actionable insights provided through a deep study of the client’s business, market and operations provided by experts in Research and Big Data.
Teleperformance has a wide range of Social Media clients in different regions. We have experience working with companies from almost every vertical, such as, Financial, Pay TV, Consumer Electronics, Retail, Public Sector, Technology, Media, and others.
Teleperformance's e-Performance services, addressing the full listen-understand-engage life cycle of social customer care, is one such offering that debuted in 2012. The three optional components of the e-Performance platform allow customers to mix and match the services they need to operate social customer relationship management.Melissa O‘ Brien – IDC Research Analyst, Worldwide Contact Center Services.