Your Flexible Contact Center Solution

Contact Center on Demand delivers an adaptable alternative for the contact center: the ability to quickly increase capacity, quality and performance without any additional capital expense or management overhead. It's the quickest, easiest and most cost-effective way to gain a competitive advantage through an improved customer experience platform.


Contact Center on Demand provides:

  • Operational Efficiency - The most productive use of available resources

  • Advanced Technology-automatic implementation of the newest technology

  • Scalable Capacity-addition of new capacity or capabilities as needed

  • Improved Customer Experience-optimized customer service with quality agents

  • Financial Flexibility-freedom from the hidden costs of software investments

  • Guaranteed Reliability-superior system performance and availability


To meet customer expectations and address new services and markets despite limited resources, Teleperformance's Contact Center on Demand offers companies the necessary resources and capabilities without huge upfront investments, months of development and training time or risky technology rollouts.

 

Key Components

Teleperformance's Contact Center on Demand includes the best solutions from three worldwide leaders: a robust and highly scalable contact center platform from Genesys, on-demand CRM from RightNow and contact center technology and management tools from Teleperformance, plus optional access to skilled Teleperformance agents.

Clients gain nearly limitless contact center capacity, instant global reach and the confidence that comes from using proven technology supported by contact center experts. With quick deployment of the essential applications and services, plus the ability to immediately access new technologies, languages or global regions as required, businesses become more responsive to customer demands. Select the parts you need today and rest assured that, as leaders, we will stay ahead of the curve, developing all that you might need tomorrow as well.


Additional Features

  • Channel Synchronization - Intelligent multichannel routing and queuing; estimated wait time and call back options

  • Process Optimization self-service (Web and phone)

  • Agent Management-intelligent, multichannel agent desktop; screen pop (phone and email)

  • Operational Insights-robust monitoring, reporting, and analytics; quality monitoring; workforce management

  • Resiliency and Support-fully redundant, carrier-class platform; 24 x 7 x 365 NOC support; SLAs