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THE TELEPERFORMANCE ADVANTAGE

We deliver a personalized customer experience with the brand, increase customer value, and have the potential to build a long-term relationship through omnichannel integration combined with the communications skills of our social media analysts.


WHAT DO WE OFFER?

We offer a 5-part solution as part of our e-Performance service to help you get the most out of social media.

WHAT DO WE OFFER?

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Social Media mapping

The biggest challenge of social media is not knowing where your brand stands. Our Buzz Monitoring solution provides you with analytical reports based on your services, competitors, and customer sentiment about your brand. A team of analysts studies millions of pieces of internet data to build a valuable social media map that enables you to better envision your social media status.

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Social interaction management

Turn your social media into true customer care with low response times and high average satisfaction. Excellent client interaction retains and attracts more consumers to your brand than any other social media metrics. To ensure productive interaction with customers, we develop a progressive social media strategy that aligns your brand’s needs with your customers’ desires.

We help clients set their social care centers, re-imagine interactions with customers, provide direct support, address customer complaints, and invite customers to participate in a two-way dialogue. Through the implementation of the right team, processes, and meaningful dialogue we gain customer loyalty, transforming consumers into brand advocates.

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a team of moderators

We have a team of moderators who manage your social media content to secure a healthy and flourishing online environment for your online community. Through Moderation, we can also increase community collaboration and identify influencers for your brand.

Moderating a community is as much about what you do as what you don’t do. The trick of the trade is knowing how and when to step in, and when to step back. Teleperformance effectively manages any given situation – we know how to create a culture, self-service community, and identify heavy users in order to provide a good customer experience.

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content creation

e-Performance’s Involve solution leverages positive interaction to bring the brand-client relationship to another level and increase revenue opportunities. Through meticulous consumer analysis and tailored content strategy, we develop proactive content to reach the ideal client engagement level and create brand advocates. Through the creation of relevant content, we leverage the interactions between brands and customers, converting fans into advocates no matter where they are in the sales funnel.

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ACTIONABLE INSIGHTS

Our Insights combine social media information with contact center knowledge to improve client service. With our thorough client and market studies, our experts provide actionable recommendations to help revolutionize the way you use social media. e-Performance Insights solution combines years of contact center and client service knowledge with social media information to help you develop a perceptive, forward-thinking strategy for your brand. We use big data analysis and expert market studies to recommend actionable plans that produce tangible results.


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