We work with people and for people to bring passion and excellence to your business. That is what we do. We transform passion into excellence. 

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How Web Chat Delivers Top Customer Service for the Consumer Electronics Sector

By 2022, the consumer electronics market will be generating $1.5 trillion in revenue every year. Brands are fighting for the loyalty of consumers in this highly competitive sector, and one of the most effective ways to stand out...

Social networks … Take on the challenge!

Numbers do not lie, statistics such as those found in Social We Are show us that the use of social networks as an intrinsic part of the buyers, is here to stay. At present, users of social networks spend an average of more than ...

Integrating Mobile to Improve Patient Care

People are actively looking for ways to live healthier, longer lives and are increasingly adopting health technologies to help them do just that. The push to make healthcare and wellness management accessible via digital and mob...

Rethinking Customer Experience – Care is the key to cracking the future code!

Happiness inside out! Until a few years ago, companies believed satisfied customers are the ultimate measure for success. Today Customer Experience is the new ‘BRAND NAME’ and the most important differentiator. The focus has shi...

Driving Innovation: Using Mobile Apps to differentiate and create targeted offerings

People used to drive cars merely to get from place to place. Sure, there were some differentiators in terms of luxury, but in essence, the car was primarily about movement. Today’s consumers are looking for more, however. tThey ...

Enhancing Customer Experience in Colombia

Colombian consumers are sophisticated. They want and need exceptional customer service Colombia's economy has grown considerably over the last years and is expected to continue increasing in the next decade. With access to the A...

Following the customers footprint

One of the things that generate most concern to businesses in omnichannel strategy is that customers get an unique experience through various touch points. Either through a website, social networks, a call from the contact cente...

The 2016 Olympics Games and Social Media

Social media was everywhere at the Olympics. From the opening to the closing ceremonies, and all the highlights in between, Rio 2016 was a sensation. This year at the Olympics, athletes, celebrities, and fans interacted on a sca...

To Know is to Predict

One of the most important areas of a business is the Customer Service Department. Our customers are the motor of the company. If they are satisfied, they will make our business grow. If they don’t like us, that could lead us to ...

Internal Fraud: the Most Pervasive Security Threat in Organizations

Internal fraud is a significant problem faced by organizations in all industries, no matter the location. It is responsible for billions of dollars in losses annually. Ensuring prevention first and then detection is critical for...

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