We work with people and for people to bring passion and excellence to your business. That is what we do. We transform passion into excellence. 

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Achieving BPO Success in India

Companies are looking for Business Process Outsourcing (BPO) partners with records of innovation, as well as the potential to increase customer satisfaction. BPO in India has proven to be one of the great success stories over th...

Taking Flight: Customer Service in the Airline Industry

People all around the world are discovering the value and excitement of travel. Global air travel is increasing in nearly every market. This proliferation is due to a combination of factors, including an increase in the number o...

Designing the right security strategy require Security Risk Assessments

Research by Teleperformance Customer Experience Lab (CX Lab) in 2016 found that over 70 percent of defrauded customers will churn or reduce their wallet share in a company if their data is subject to theft or fraud. Protecting i...

UEFA Champions League Final: A Social Media Success

The UEFA Champions League TM is, without a doubt, one of the most popular sporting events worldwide. The buzz around the Champions League TM final between Real Madrid and Juventus generated 29M mentions on social media channels...

Customer experience has a strong impact on loyalty

Technology has changed the way we communicate. Mobile devices and social media help us stay in touch whenever and wherever we want. For businesses, this revolution has presented a particular challenge. Now, customers choose how ...

The Impact of Customer Service in the United Kingdom

Consumers in the UK are active buyers, with sophisticated tastes and high standards. They desire exceptional brands and exceptional customer services. Latest figures show the economy grew by 0.5% in the last quarter, powered by ...

Teleperformance Expands into Malaysia

Teleperformance, the worldwide leader in customer experience management is opening a new site in Penang, Malaysia. And we couldn’t be more excited! In Malaysia, Teleperformance is certain to find a great deal to be happy about. ...

China’s Changing Customer Service Expectations

As China’s rapid economic development during the past three decades continues, companies that operate in the country with the world’s largest population must adapt to changing customer service expectations. Chinese customers hav...

Choose the Right Partner to implement a BPO strategy in India

Business Process Outsourcing (BPO) has become an essential tool for companies that want to improve efficiency and service for their customers. The Indian BPO Market is a powerhouse, continuously improving and growing. A highly s...

Why an Omnichannel Customer Experience Matters For Your Bottom Line

Technology has changed the way we communicate. Mobile devices and social media help us stay in touch whenever and wherever we want. For businesses, this revolution has presented a particular challenge. Now, customers choose how ...

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