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The Importance of Happiness in Business

Business is “serious business.” We can all agree on that. We take our jobs very seriously, we worry about it every step of the way, and we even think of our jobs while we are not there. Maybe this is inevitable. Maybe it’s a hum...

Your customer are talking. Are you listening?

Social networks are in the present very important tools. More than 2.01 billion monthly active Facebook users, and more than 500 million Tweets are sent per day, to name only the most popular in the Western world. These new medi...

Webinar: Bringing The Front and Back-office Together To Improve Healthcare CX

TP Talks webinar featured Melissa O’Brien, research director at industry analyst HFS Research. On the webinar, Melissa explored how companies can align operations in the front, middle, and back office so the overall organization...

How to Be a Customer-centric Company

While running a business, we are supposed to neglect some important issues in order to attend the urgent matters. If we are selling products or services, we usually spend hours and hours of planning to see what can we do to sell...

Teleperformance in India’s Culture Helps Clients Achieve Success

Workplace culture plays an important role in business success. Teleperformance in India understands this connection and has consistently improved employee satisfaction to deliver exceptional service. Our mission at Teleperforman...

Security, the Teleperformance Way: Security Risk Assessment

Every day, organizations are working round-the-clock to defeat the looming global threat that is fraud. Fraud, as we know it, has evolved over time. Today, fraud has been reportedly committed by an organized network of professio...

The Philippines: Land of Outsourcing Opportunity

It is not difficult to understand why The Philippines has gained an excellent reputation as the preferred BPO destination, and an excellent source of highly skilled professionals. While the country’s neighbors might exhibit simi...

How Michael Kors Delivers A Great Customer Experience

Michael Kors is the leading American fashion designer of luxury accessories and ready-to-wear clothing.  The latest TP Talks webinar with Ebrahim Hyder, VP of Consumer Support at Michael Kors is now online and available for play...

Chinese Social Media Leads the Way

China is the most connected market on earth with increasing numbers of people traversing the digital world and the internet. Social media, in particular, has become ubiquitous in the world’s largest country. Whereas in the West ...

The Holy Trinity of Risk Reduction: Security, Privacy, and Compliance

More cases of personal information being anonymously extracted from businesses are being reported every year, threatening many companies’ integrity. To lessen security risks, companies are working to tighten their security measu...

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