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Automotive & Transportation

As industry competition intensifies, with rising fuel costs and lower shipping volumes due to the global economic recession, it becomes increasingly important to deliver a higher standard of customer service to differentiate and improve your position in the marketplace. 

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Broadband Internet/ DSL

The market penetration for Internet/DSL use has grown significantly. As a result, there is fierce competition among providers to provide excellent customer service to retain existing customers. 

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Energy & Utilities

As the global trend for deregulation in the utilities industry expands, the need increases to deliver a higher standard of customer service as a means for differentiating and improving your position in a more competitive market place. 

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Financial Services

With over 30 years of experience, Teleperformance has a strong background in servicing companies within the financial services industry, including several Fortune 500 banks and credit card companies. 

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Games

The Games industry continues to grow, shift, and morph; becoming more and more of an engaging service between companies and their customers, the players, than simply a product that has long been considered an idle activity. Indeed, player communities are growing exponentially, thereby creating interactive experiences for millions of people across the globe. 

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Government

Government agencies at the local, state and federal level have to do more with less in these challenging economic times. Government organizations, just like their private counterparts, need to increase productivity and cost efficiency, and at the same time, provide a high level of service to maintain public confidence. 

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Healthcare

The rising cost of healthcare is creating rapid changes in the industry,  allowing the end consumer to have more control over healthcare decisions. Healthcare payers, who in the past have been accustomed to dealing primarily with the needs of employers, are now required to directly communicate and serve the needs of members. 

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Insurance

Teleperformance has the experience to sell, service, and manage your policy holders to provide an exceptional customer experience and return on your assets. The proliferation of the Internet has dramatically changed the way customers learn about and buy insurance. 

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Manufacturing

In today's manufacturing sector, it's crucial that both customers and end users have a strong affinity to your products and brands. Yet many companies are challenged to deliver high quality customer care because of the volume of information housed in the disparate systems required to support certain products.

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Media and Publishing

In the highly competitive and commoditized media market, every customer interaction counts. As a result of many company offers being similar, delivering an excellent customer experience is a great competitive advantage, and is required to keep customers coming back. 

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Pharmaceuticals

Like many businesses in this economic climate, pharmaceutical companies face extraordinary challenges in today's competitive marketplace. Despite shrinking R&D budgets, marketplace demands 'raise the bar' for the continued development of innovative, life-saving products. 

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Retail

As the global market is day-by-day getting more competitive, more price-driven and commoditized, the companies that really stand out in the retail segment are the ones focused on customer satisfaction. 

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Services

Teleperformance has the experience as a service company to provide an exceptional customer experience and return on your assets. These days, service companies build their brand identities through personal relationships, and since the sales and servicing process is an educational process regarding services offered and resulting benefits, it is necessary to build positive awareness through every interaction.

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Technology

Globally, an IT revolution has emerged with the advent of hardware and software applications joining together with information content and media. This is creating new applications that are placing big demands on customer service as well as technical support. 

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Telecommunications

In today's market, new customers are harder to come by. Telecommunication companies are more focused on retaining their existing customers and growing their existing bases by offering new services to minimize churn. 

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Travel & Tourism

Unstable fuel prices and the slowdown in the economy have put tremendous pressures on the travel industry. In this highly competitive market, it is imperative that travel companies make every customer interaction count.