Unstable fuel prices and the slowdown in the economy have put tremendous pressures on the travel industry. In this highly competitive market, it is imperative that travel companies make every customer interaction count. As a result, delivering an excellent customer experience is required to keep customers coming back. Teleperformance offers leading travel companies expertise in handling the customer throughout the entire travel experience - from booking reservations to post-travel support.
As the global leader in outsourced customer care, Teleperformance offers seamless multichannel support for travel clients, whether it is email/chat, live agent or a combination of both. Our experienced agents, whether onshore, nearshore, offshore or work-at-home, have been recruited, hired and trained to handle complex travel offerings with the expectation of delighting your customers.
Teleperformance provides end-to-end customer sales and service for travel companies, including in-flight travel support (i.e., changes, cancellations, delays and rebookings) as well as all pre- and post-travel support. To do this, we utilize best-in-class technologies, combined with our global footprint and deep industry experience, to create more valuable customer relationships for our travel clients. Teleperformance has worked with leading travel companies to deliver agents who are recruited, hired and trained to deliver a great travel experience.
To support our teams, Teleperformance has the necessary up-sell and cross-sell multiple packages offers that ensure you and your travel business partners are maximizing the revenue opportunity of every customer contact.
Teleperformance has over 20 years’ of experience specifically in the travel industry providing acquisition, customer care, growth and technical support services through best-of-class technology, giving you the absolute best options for providing automated, self-service and on-line live support.