Established in 2007, Teleperformance Egypt is the first multinational contact center company to open in Egypt performing all contact center services including, Customer Care, Customer Service, Acquisition, Face-to-Face, Technical Support and Debt Collection outsourcing services in Egypt, Middle East and Africa, and Offshore markets serving - North America, UK and Europe regions.
Teleperformance Egypt is currently in the certification process of ISO 9001-2000. The COPC (Customer Operations Performance Center) offers the full range of contact center CRM (Customer Relationship Management) services in the areas of business-to-business and business-to-consumer during all three stages of the customers' lifecycle: pre-sales, sales and after-sales, all tailored to meet the needs of each client.
Teleperformance Egypt also provides government-to-citizen services on behalf of three national governments through a visa application center, including the collection of applicant biometric data.
Over 1,100 workstations are operating in Egypt first premise located central town, these workstations are equipped with state-of-art technology from reputable suppliers with more than 1,700 employees serving 20 countries and conducting programs in more than 15 different languages and dialects on behalf of major international clients.
Teleperformance existing language capabilities include Arabic, English, French, German, Hebrew, Farsi, Urdu, Hindi, Portuguese, Spanish & Italian Languages.