Attitude, Talent, Accountability and Commitment are the main
characteristics we want to develop in our supervisors. The
world-class ATAC project enables and facilitates this
The world-class ATAC plan follows the same goal as the world-class manufacturing practice originally started in Japan: to have natural groups (also called cells), with the objective of continuously improving their performance in order to maximize general client results. Each business unit is autonomous on performance, allowing each business unit to perform its best. The main benefits are to improve the main KPIs and customer commitments, to provide an attractive career path to employees, to establish stronger relationships between support departments, to increase our communication channels and to build up a team oriented to performance. All support departments are measured based on results.
ATAC ensures that all programs have a highly skilled management team, with well-developed floor managers, supervisors and points of contact according to the client KPIs. The program guarantees effective metrics control through the follow up of world-class ATAC strategies, including executing preventive work in each area, such as IT, and resulting in improved internal satisfaction . The business units maximize productivity and performance results as supervisors act proactively, sharing experiences and new ideas with the group.