Certification titles include: CISSP (Certified Information
Systems Security Professional), CFE (Certified Fraud Examiner),
CISA (Certified Information Systems Auditor), ISO Certified lead
Auditor and PMP (Project Management Professional) manager.
Fraud control is one of the most important focuses of our company. We concentrate on technology innovation, such as voice bio-metric authentication, end-to-end single sign anti-fraud technology, compliance auditing technology and risk management technology.
We also use IT controls to prevent Web access to agents unless required by the client. Email, instant messaging and any other communication applications are eliminated, and agent computers are secured by disabling access to all media ports and other common controls.
In addition, we have physical security, including CCTV cameras in call center areas, regular facility audits by professional security teams, guard services and monitoring, lockers for agents' personal belongings to enable a clean desk policy and measures to prevent tailgating through physical access control points.