CCMS

Teleperformance CCMS (Contact Center Management System)—An innovative control solution that provides integration and insight into the bottom line through standardized and consistent business processes that manage and enhance productivity and performance.

Description
 
CCMS is an innovative solution utilized by all levels of Teleperformance employees to effectively organize, analyze and manage business operations. CCMS is a flexible solution that provides insight into the bottom line, offering a wealth of information and tools to manage productivity, payroll and client performance.

All levels can utilize CCMS to complete daily business functions as they relate to their respective roles. For example, agents can manage their own performance using their profile, which compiles key data and information related to their employment. 

Key Benefits of Teleperformance CCMS

• Efficiency: Allows for the automation of manual business practices

• Accountability: Documents employee actions and enables quick access to employee information, keeping relevant users informed

• Visibility: Provides access to relevant information, reports and tools, making team and program management more efficient

• Centralization: Enhances communication and information sharing with a globally accessible, Web-based solution

• Integration: Integrates telephony, work force management and HR data into one source globally across Teleperformance.