Teleperformance Reports is a Web-based reporting system that can be configured to aggregate a wide variety of information from various data sources. Through its intuitive, Web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, and increase visibility to their core metrics. Custom reports can also be saved for future use and shared with other users.
Key Benefits of Teleperformance Reports
• Efficiency: Allows business owners and operational management the ability to run a standard set of reports and build custom reports, minimizing the need for a developer
• Visibility: Provides instant access to key information at various levels throughout Teleperformance
• Centralization: Provides access to common contact center business metrics and data through a Web interface
• Integration: Connects to data sources, allowing for easier data collection and report creation