Teleperformance legal notice
General information - Identity of the website publisher
You are currently connected to the website , which is owned by the
company Teleperformance, a company with registered capital of
€141,495,120, having its registered office at 21, rue Balzac
75008 Paris, entered in the Companies' Register of Paris under
number B 301 292 702.
This website is produced by the company Teleperformance. The legal
representative of Teleperformance is Daniel Julien, Chairman and
Chief Executive Officer.
The website www.Teleperformance.com is hosted by Ninigret Building
at 1991 South 4650 West, Salt Lake City, Utah 84104 (United
The website is registered with the CNIL (French data protection
authority) (CNIL acknowledgement number 1009258). Use of the
website is governed by these terms and conditions of use.
In this regard, please note that our American subsidiary,
Teleperformance USA, has been awarded Safe Harbor
By using and consulting this website, you are agreeing to comply
with these conditions of use, which you acknowledge having read,
understood and accepted in full.
If you do not agree to these conditions of use, please leave the
site and do not download any associated information.
Teleperformance may modify the content of these conditions of use
at any time and without prior notice; by using this website, you
are also agreeing to comply with any revisions made to these
This legal notice relates only to the website www.teleperformance.com.
Websites for companies affiliated with Teleperformance contain
other legal notices, which may be subject to modification at any
time and without prior notice.
Furthermore, the websites produced by our Group may contain links
to the platforms of other service providers that are not covered by
Conditions for use of the website
1 - Use of the website content
While we make every possible effort to ensure that the information
published on this website is up-to-date and to provide Users with
accurate information, Users should be aware that data transmission
on the internet, circulating across a wide range of different types
of networks, cannot be considered as totally reliable from the
technical point of view. We cannot therefore guarantee the accuracy
of the data appearing on the website.
Any errors or omissions should be reported to the following e-mail
Furthermore, Teleperformance may be required to modify and/or
improve the content of this website, including the content of this
legal notice, at any time and without prior notice and does not
assume any liability resulting from the accuracy of any information
displayed on this website. People browsing the website therefore
use this information at their own risk. Any use of the website in a
way that is not in line with the spirit in which it was created and
any violation of these stipulations may result in the application
of criminal and civil penalties as laid down by the law.
2 - Access to the website
We make every effort to ensure that the website is constantly
accessible, although we are not under any legal obligation to do
so. Please note that access to the website may be interrupted for
maintenance, updating and for any other reason, technical in
particular. We can in no way be held liable for these interruptions
and for the consequences that may result to Users.
Teleperformance does not permit its site to be used to receive
confidential information or information that is protected by
industrial property rights.
Any information sent to this site is thus considered to be
non-confidential and may therefore be used, in particular for the
collection, processing and use of personal data.
3 - Hypertext links on the website
The hypertext links provided on the website may lead the User to
the websites of various partners. Please note that we have not
verified all of the websites that may be linked to our own, or any
of their content and the information they contain, and we therefore
disclaim all responsibility for the content of these websites and
the use to which the User may put this information. The User must
take full responsibility for using these websites.
Intellectual and Industrial Property
Rights 1 - Rights
The trademarks appearing on this website are registered trademarks
of Teleperformance and/or companies affiliated therewith.
We draw the attention of the User to the fact that references made
here to products, services and trademarks belonging to us are not
exhaustive of our rights. Access to the website gives the User no
rights other than that of viewing the content.
Putting this website on line is not a license to use the
trademarks mentioned. No such use may be made without the prior
written express permission of the owner of these trademarks.
Authors' Rights / Copyright / Designs and models /
Certain parts of this website (texts, photographs, illustrations,
logos, icons, downloadable files, video clips or sound, etc.) are
the property of Teleperformance.
These items are protected by French and international law or other
legal documents relating to respect for authors' rights, copyright,
designs, models and patents.
The reproduction and/or representation of these elements is
authorized only for purposes of information or for strictly
personal and private use.
Presentation of any of the pages on this website on a page that
does not belong to Teleperformance or creation of hypertext links
to any page other than the homepage of this website requires the
prior written express permission of Teleperformance.
The use of any elements on this website for other purposes, and in
particular for public, commercial or humorous purposes, will be
subject to legal action in France or abroad.
2 - Copyright infringement
Any reproduction or representation, even partial, using any
process whatsoever, undertaken without the prior written express
permission of Teleperformance is prohibited and illegal. Violation
of this prohibition constitutes an infringement of copyright that
may result in the perpetrator being held civilly and criminally
All rights reserved © Teleperformance 2009.
All pages on Teleperformance websites are protected by copyright
All rights reserved (in particular rights of reproduction,
representation, adaptation and distribution).
We are delighted that you have decided to visit our website and in
the interest that you have shown about our company and our
products. Under certain circumstances, we may collect personal data
In accordance with the provisions of the Law of 6 January 1978 on
data processing, data files and individual freedoms, the User is
informed that he/she has the right to access, rectify and delete
any corresponding personal data.
To exercise this right, the User should write to the following
address: 21, rue Balzac, 75008 Paris, France.
Information on User names is for the use of Teleperformance and
may be passed on to other companies within the Group. If the User
has any objection to this, he/she should write to the address given
The User is informed that when he/she visits our website, a cookie
may be automatically installed on his/her browser. This cookie is
used only to record information about browsing on the website and
therefore to improve the quality of the website.
1 - Collection and processing of private
When you visit our website, our servers automatically record the
name of your internet service provider, the web page from which
your visit originates, the various pages that you consult on our
website, and the date and duration of your visit.
Furthermore, private data are only saved and sent to our
subsidiaries if you provide consent of your own accord, for example
during registration, a survey, submission of a job application, a
prize game, a competition or for performance of a contract.
In the case of a job application, the data that you may be
required to provide us, and in particular your curriculum vitae,
may be used by Teleperformance and passed on to its subsidiaries so
that we can review your application and provide a response.
Furthermore, and unless you expressly request otherwise, we
reserve the option of storing your data so that we can contact you
again in the future if the company's employment situation
2 - Use and transmission of private data, functional
We use your private data for technical administration of web
pages, customer management, potential surveys on products and for
marketing purposes, only to the extent that these data are required
for these actions.
Private data are collected and sent to Government bodies and
institutions only as required pursuant to mandatory domestic legal
requirements. Our staff, agents and any persons who may be required
to consult this information pursuant to their employment contracts
are bound by obligations of professional secrecy and undertake to
comply with our code of ethics.
3 - Possibility of choice
We wish to use your data so that we can provide you with
information about our products and service and, where applicable,
so that we can ask you questions about these issues. Your
participation in such actions is of course voluntary. If you object
to being involved in this process, you may advise us by post that
we may block these data accordingly.
4 - Right to information
If you ask us to, we will advise you in writing (immediately, if
possible), pursuant to the applicable laws, whether any personal
information about you is stored in our systems and, if so, what
information we hold. If, despite our efforts to ensure the accuracy
of these data and to ensure that they are up-to-date, incorrect
information has been stored, we will correct that information if
you request that we do so.
5 - Security
We implement technical and organizational security measures to
protect the data we are managing against accidental or deliberate
manipulation, against data loss or destruction, and against access
to these data by unauthorized persons. Our security measures are
constantly updated as technology advances.
If you have any questions about the use made of your private data,
you can contact us with any request for information, suggestions or
complaints at the following address: Privacyofficer@teleperformance.com.
It is prohibited to use this website or the communication services
to send chain letters, junk mail, spam or any repetitive or
unsolicited message (commercial or otherwise); to gather or
collect, by any means whatsoever, information about third parties,
in particular e-mail addresses, without the consent of the third
parties concerned; to create or use false identities, to falsify an
e-mail address or a page heading, or to attempt to mislead third
parties in any way whatsoever as to the identity of the sender or
the source of the message; to transmit any inappropriate content as
defined below; to transmit any element containing viruses or any
component that may be harmful or destructive to the website or to
third parties or in breach of the law; to try and access the
services offered, other accounts, computer systems or networks
connected to the service of the website in an unauthorized way, by
the use of passwords or any other means; or to interfere with the
use and enjoyment of the service by any other User or with the use
and enjoyment of similar services via another body.
Inappropriate Content includes any language, comments, remarks and
images considered by the company to be obscene, deceitful,
unlawful, racist, defamatory or constituting of harassment,
violating the rights of third parties or restricting and/or
preventing use by other Users of forums or chat rooms accessible
via the website.
1 - Responsibility / Limitation of
The use made of this website, its services and any elements or
information obtained via the website, is the exclusive
responsibility of the User.
We provide the User with no guarantee of any sort, express or
implicit, as to the quality of the services on the website or their
marketable quality, the compliance of the service or whether the
result meets the expectations of the User, and we decline all
responsibility for any disputes, actions or third party claims made
to exercise their rights, especially private rights, on any content
not created by Teleperformance.
Moreover, we will not be held responsible for any lack of
performance by the website and/or the software used or downloaded
from the website; for the loss of data or services resulting from
failure to meet time limits, amendments, suspension or interruption
of its services; for the accuracy, quality or nature of information
obtained through its services; or for the consequences resulting
directly or indirectly from the transmission of viruses via our
Nor can we be held responsible for any direct or indirect damage,
including in particular loss of profits, of clientele, of data, any
loss of intangible property, loss of earnings or any other loss or
damage that arises from the use of or inability to use the website,
or as a result of misuse on the part of the User, who may be held
responsible in the case of death or injury.
In terms of Private Content provided by Users, we disclaim all
responsibility concerning the presence of such content in chat
rooms or any other discussion service. Any such Private Content,
whether consisting of opinions, declarations, recommendations or
points of view, represents only the opinions, declarations,
recommendations and points of view of the Users and is in no way
those of Teleperformance.
The website may contain links to other websites that are not
managed and/or edited by Teleperformance, such as:
* the local websites of each of the Group's subsidiaries:
Teleperformance cannot be held responsible for the editorial policy
of the websites of its subsidiaries.
Indeed, each of the websites of its subsidiaries contains specific
legal notices listing and describing the responsibility of the
publisher of each website concerned. Teleperformance has no control
whatsoever over the information, products or services offered by
the websites of its subsidiaries and we can UNDER NO CIRCUMSTANCES
be held responsible for the content of these websites.
* websites of third parties: Teleperformance has no control
whatsoever over the information, products or services offered by
these other websites and we can UNDER NO CIRCUMSTANCES be held
responsible for the content of these websites.
You agree to compensate Teleperformance and to guarantee the
company against any action concerning liability, appeal, loss,
costs, loss of earnings, loss of data, and any other direct and
indirect damage resulting from the violation on your part of any of
these General Conditions.
Applicable law - Jurisdiction
The General Conditions are subject to and interpreted in
accordance with French law. Any dispute that is not resolved by
compromise will be brought before the competent Paris court ratione
Should any of the provisions of these General Conditions be
declared null or without effect, this provision should be
interpreted in such a way as to reflect as far as possible the
intentions of the parties and the remaining provisions will be
considered as automatically applicable.
The non-application or absence of any claim for the application by
Teleperformance of any of the provisions of these General
Conditions or of any right will in no way be interpreted as a
waiver by Teleperformance of such a provision or such a right,
unless we stipulate otherwise in writing.