PARIS, MAY 16th, 2013 - Teleperformance, the Global Leader in outsourced Customer Experience Management has been honored with the top award for Corporate Social Responsibility for its operations in Europe, Middle East and Africa (EMEA) at the recent EOA Awards Ceremony at the NH Grand Hotel Krasnapolsky in Amsterdam. As one of the largest and most respected industry associations in Europe, the EOA (European Outsourcing Association) shares and recognizes local, regional and worldwide impacting best practices across CRM and BPO enterprises.
Paris, May 7, 2013 - Teleperformance, the global leader in outsourced customer experience management, today released its quarterly revenue for the period ended March 31, 2013.
PARIS, APRIL25, 2013 -Teleperformance, the Global Leader in Outsourced Customer Experience Management, announced today that its operation in Athens, Greece has been named a Best Workplaces location for 2013 by the prestigious Great Place to Work® Institute.
Teleperformance Hellas, a multilingual contact center hub, began operations in 1989 and helped pioneer the industry in both Greece and regionally. Today, it continues to set performance, quality and people standards for the industry and has attained critical certifications for COPC (Customer Operations Performance Center), PCI (Payment Card Industry data security standards), and ISO among other advanced operating methods. Teleperformance Hellas employs a truly multi-cultural staff representing over 90 nationalities - the Athens hub serves the world's largest multinationals in over 25 languages.
PARIS, APRIL 19, 2013 - Teleperformance, the global worldwide leader in customer experience management, is pleased to announce that TLScontact, a Group full-owned subsidiary and the European leader in outsourced face-to-face contact center solutions, has been ranked one of the Best Companies to Work for® in all six of its locations in China. TLScontact is one of the eight companies to receive this award in the first year of the Great Place to Work® Institute conducted the assessment in Greater China.
PARIS, APRIL 8, 2013 - Teleperformance, the global leader in customer experience management, affirmed today the company remains "bullish on the BRICS" related to the next anticipated wave of industry contact center outsourcing growth opportunities.
The Board of Directors of Teleperformance, the global leader in customer experience management, met today and reviewed the consolidated financial statements for the year ended December 31, 2012. The Group also announced its financial results for the year 2012.
PARIS, FEBRUARY 14, 2013 - Teleperformance, the largest global provider of customer experience management outsourced services, announced today it has been recognized as a leader by Gartner, Inc. a world renowned independent industry analyst firm, in its 2012 Magic Quadrant report on Customer Management (CM) Contact Center BPO, Worldwide services - released recently by TJ Singh and Johan Jacobs.
Teleperformance announces today the acquisition of 100 % of the shares of its subsidiary « TLS Contact », a business process outsourcing (BPO) company, leader in Europe in the management of customer care contact centers under face-to-face mode, with a strong focus in serving governments and notably the visa application process area.
At its meeting on Tuesday, November 27, 2012, the Teleperformance Board of Directors unanimously appointed Emily Abrera as a Director to replace Martine Dassault, who has resigned. The ratification of this appointment and the renewal of her mandate for a four-year term will be submitted to the vote of the Company's next Annual Shareholders Meeting on May 30, 2013.
Emily Abrera is independent within the meaning of the AFEP-MEDEF Corporate Governance Code.
Wins Prestigious Gold Medal in the "Contact Center Industry Olympics"
PARIS, November 14-Teleperformance, the world's leading provider of outsourced CRM and contact center services, announced today that it was awarded the global gold medal in the large outsourced contact center category in Las Vegas, Nevada, USA by ContactCenterWorld- the global association for contact center best practices and networking.