With over 30 years of experience, Teleperformance has a strong background in servicing companies within the financial services industry, including several Fortune 500 banks and credit card companies.
Our established service model can help financial services organizations meet the needs of their customers while delivering superior customer experience in the most data-secure environment in the industry.
Services offered include those to help you acquire, retain and grow your customer base, including lead generation, application processing, balance transfer programs, credit verification and collections, customer retention and loyalty programs and much more. A strong level of customer service goes a long way to helping restore customer confidence in their financial institutions while lettings those offering superior service increase their 'wallet share'.
Teleperformance understands the extreme importance of financial information security, and we make data security a top priority. Compliance is the foundation for the data and physical security practices for Teleperformance, with certifications for ISO, PCI, DSE, NASD 3010 and Sarbanes Oxley. Unique to our industry, Teleperformance assigns CISSP (Certified Information Systems Security Professional) analysts to work with all of our clients.
Teleperformance utilizes expertise and experience to build and deploy a multi-channel, seamless customer experience to improve operational efficiencies and improve customer lifetime value. Our company has a portfolio of automated and self-service solutions that will allow you to reduce the cost of managing your customers' transactions. We design solutions that can be completely automated or utilize a hybrid self-service/live-agent solution to provide the optimal combination of 'high tech/high touch' to meet your program needs.