Globally, an IT revolution has emerged with the advent of hardware and software applications joining together with information content and media. This is creating new applications that are placing big demands on customer service as well as technical support.
As the complexity of customer interactions increases and companies introduce premium 'pay for support' models, the demands on service support centers are at an all-time high. Agents are expected to have knowledge about multiple, often complex product and service applications; provide information in a native tongue; be available for service 24x7; and understand, diagnose and resolve a customer's issue the first time: 'once and done.'
Teleperformance has the proven capabilities that companies require to manage increasingly complex interactions with technology customers. Whether it is an automated, on-line, or live agent transaction, the underlying goal at Teleperformance is to improve the overall customer experience and increase the lifetime value of our clients' customers.
Teleperformance provides multiple levels of technical support, ensuring your customers' issues are resolved - true first call resolution. Through strong agent recruiting, hiring and training, along with certification to support career path development for technology agents, we can offer exceptional customer service.
Our global footprint enables both in-country localized support and offshore capability for effective 24x7x365 coverage, and our expertise across all customer service channels, including voice, Web/chat and IVR, enables Teleperformance to provide a seamless customer experience while improving operational efficiencies.